Return

You can return your order to us without giving a reason if:

  • the order has been returned to Sober Stoer & Mij within 14 days (after receipt).
  • After this notification, the customer has another 14 days to actually return it
  • If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. If the product is damaged or the packaging is damaged more than is necessary to sell the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned. It does not concern custom work (such as a piece of furniture, painted in a specific color at the customer's request).
  • They are not perishable products (such as fresh flowers / wreaths)

If you would like to return an item, you can contact us.

The costs of return shipping are at your own expense, unless of course the item has demonstrably (photo) not arrived in good condition and you must report this immediately after you have received it.

Would you like to return an order that was shipped for free (above 50 euros)? Then 5.95 shipping costs will be deducted. The return costs are also at your own expense.

Return process

  • Send us an email indicating that you wish to return the item
  • Pack the package well and enclose the return form

DOWNLOAD THE RETURN FORM HERE

Sober Stoer & Mij cannot be held liable for lost shipments or damage during return transport. Returns must also have sufficient postage.

When we have received your return shipment, we will transfer your purchase amount (excl. shipping costs) to you within 14 working days.

TIP: If you can already see damage on the outside of the package, I request that you do not accept the product and ask the delivery person to report this immediately.

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